Hvac Inside Sales Representative

Charlotte, North Carolina


Hvac Job Number:
J00153c77
 
Primary Location:
Charlotte, North Carolina
 
Positions:
Counter Sales - Parts; Sales Coordinator; Sales Manager; Sales Representative
 
Sector:
Commercial/Industrial; Manufacturing (including Sheet Metal Shops); Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Customer Service Results and Responsibilities 1. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. 2. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with the system or product troubleshooting and answering technical questions. Identifies substitute products to meet customer needs. 3. Researches and sources product for customers using a variety of tools, including a point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts. 4. Enters sales orders into the point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. 5. Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. 6. Develops good working relationships and rapport with customers. Greets regular customers by name. 7. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. 8. Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. 9. Follows company pricing and credit guidelines Sales Results and Responsibilities 1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. 2. Educates customers/prospects re: the variety of products available for purchase and the benefits of shopping at Johnstone Supply 3. Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. 4. Uncovers and communicates sales lead information to outside sales staff and management. 5. Promotes a surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management. General Results Responsibilities 1. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory reps. 2. Assists in receiving, shipping, and general warehouse duties. 3. Is organized and orderly maintaining appropriate records. 4. Completes all transactions and necessary paperwork accurately and promptly. Johnstone Supply believes that the assigned responsibilities should not limit each employee's contribution. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary, to ensure the success of our endeavors.
Hvac Job Number: J00153c77
 
Primary Location:  Charlotte, North Carolina
 
Positions: Counter Sales - Parts; Sales Coordinator; Sales Manager; Sales Representative
 
Sector: Commercial/Industrial; Manufacturing (including Sheet Metal Shops); Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Customer Service Results and Responsibilities 1. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. 2. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with the system or product troubleshooting and answering technical questions. Identifies substitute products to meet customer needs. 3. Researches and sources product for customers using a variety of tools, including a point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts. 4. Enters sales orders into the point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. 5. Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. 6. Develops good working relationships and rapport with customers. Greets regular customers by name. 7. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. 8. Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. 9. Follows company pricing and credit guidelines Sales Results and Responsibilities 1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. 2. Educates customers/prospects re: the variety of products available for purchase and the benefits of shopping at Johnstone Supply 3. Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. 4. Uncovers and communicates sales lead information to outside sales staff and management. 5. Promotes a surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management. General Results Responsibilities 1. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory reps. 2. Assists in receiving, shipping, and general warehouse duties. 3. Is organized and orderly maintaining appropriate records. 4. Completes all transactions and necessary paperwork accurately and promptly. Johnstone Supply believes that the assigned responsibilities should not limit each employee's contribution. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary, to ensure the success of our endeavors.
 

Preferred Skills and Education


Minimum Experience Required:
Experienced (2-4 years)
Minimum Education Required:
High School Diploma
Certifications:
 
HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs