Hvac HVAC Service Manager

Nashville, Tennessee


Hvac Job Number:
J0014dd57
 
Primary Location:
Nashville, Tennessee
 
Positions:
Field Supervisor; Foreman; General Manager; Manager; Operations Manager; Project Manager; Service Manager; Technician (Ammonia Refrigeration); Technician (Chillers); Technician (Commercial Refrigeration); Technician (Geothermal)
 
Sector:
Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
SERVICE MANAGER JOB DESCRIPTION: PURPOSE: TO PROVIDE TECHNICAL SUPPORT AND FIELD SUPERVISION TO ASSURE A COMPETENT, HIGHLY QUALIFIED WORK FORCE TO ENSURE THAT QUALITY SERVICE WORK IS DELIVERED TO OUR CUSTOMERS AND PLANNED PROFITS TO OUR COMPANY. SCOPE: SERVICE OPERATIONS SPECIFIC RESPONSIBILITIES & AUTHORITY: 1. FIELD PRODUCTIVITY A. PROVIDE MATERIAL, DIRECTIONS, TOOLS AND LOGISTICAL SUPPORT TO FIELD PERSONNEL TO ASSURE MAXIMUM PRODUCTIVITY. MOTIVATE THE WORK FORCE AND MAINTAIN HIGH EMPLOYEE MORALE. EFFECTIVELY STAFF JOBS AND CONTROL LABOR COSTS WITHIN ASSIGNED COST LIMITS. B. WORK WITH TOOLS ON JOBS AS REQUIRED. C. HELP TECHS WHERE NEEDED, SUCH AS DELIVERING PARTS EQUIPMENT AND MATERIALS TO JOB, AND WORKING ALONG SIDE OF THEM IF NECESSARY. D. INVESTIGATE CALLBACKS ON SERVICE CALLS AND PROJECTS. DETERMINE PROBLEM, DISCUSS WITH TECH AND HELP WITH RESOLUTION. REDUCE SUCH INCIDENCES. 2. PREVENTIVE MAINTENANCE AGREEMENTS A. ASSIST DISPATCHER WITH SCHEDULING AND SELECTION OF TECH'S TO BE ASSIGNED TO ACCOUNTS. ASSURE THAT PM HOURS ASSIGNED ARE NOT EXCEEDED. B. PARTICIPATE IN ALL NEW MAINTENANCE AGREEMENT START-UPS AS INDICATED ON MAINTENANCE AGREEMENT START-UP CONTROL FORM. C. COMPLETE QA INSPECTION FORMS FOR ALL MAJOR PM AGREEMENTS. FORWARD TO GM WEEKLY. D. ASSURE THAT ALL CONTRACT COMMITMENTS ARE MET AND THAT CUSTOMERS ARE SATISFIED. LIMIT CANCELLATIONS TO PLANNED CANCELLATION RATE. ASSURE THAT NO CUSTOMER CANCELS FOR DISSATISFACATION. 3. TRAINING A. DEMONSTRATE CAPABILTITY AND INTEREST IN TRAINING OTHERS AND TRAIN SERVICE TECH'S AND TRAINEES. HOLD WEEKLY IN-HOUSE TRAINING SESSIONS FROM NOVEMBER 1 TO MARCH 1. B. TEACH SERVICE TECH'S HOW TO SOLVE PROBLEMS WITHOUT SOLVING THE PROBLEM FOR THEM. C. WORK ALONG SIDE TECH'S FOR ON THE JOB TRAINING D. CONDUCT WEEKLY SAFETY TOOL BOX TALKS. E. RECOMMEND AND SCHEDULE OFF SITE MANUFACTURER OR VENDOR TRAINING WITH GM. 4. SALES ASSISTANCE A. PROVIDE SALES PERSONNEL WITH QUALIFIED LEADS. B. ALERT SALES PERSONNEL ABOUT COMPETITIVE SALES EFFORTS. C. DETERMINE WHO IN THE CUSTOMER'S ORGANIZATION IS RESPONSIBLE FOR THE MECHANICAL SYSTEM BEING SERVICED. D. ASSIST SALES PERSONNEL WITH ON SITE SURVEYS. E. ASSIST WITH ESTIMATING JOBS BY PROVIDING LABOR HOURS AND PRICING INFORMATION FOR PARTS LISTED ON REPAIR INFORMATION FORMS 5. TECHNICAL KNOWLEDGE A. KEEP TECHNICAL KNOWLEDGE UP TO DATE AS TO EQUIPMENT AND CONCEPTS. B. SEARCH OUT AND READ APPLICABLE MANUALS. C. UNDERSTAND FIELD TECHNICAL REQUIREMENTS TO ASSURE PROPER STAFFING AND TRAINING TO MEET COMMITMENTS. 6. FIELD SUPERVISORY RESPONSIBILITIES A. ASSURE THAT TECH'S COMPLETE ALL REQUIRED PAPERWORK PROMPTLY AND ACCURATELY. B. CONVINCE TECHNICIANS OF THE NECESSITY TO SIGN ALL SERVICE REPORTS AND GET CUSTOMER SIGNATURES C. INFORM MANAGEMENT OF UNFAVORABLE NEWS, AGREEMENT CHANGES, AND CUSTOMER'S DISENCHANTMENT WITH SERVICE OR PRICE INCREASES. D. ASSIST, AS REQUIRED, WITH RECRUITING NEW TECHNICIANS E. CONDUCT TECH PERFORMANCE REVIEWS ANNUALLY OR MORE OFTEN IF REQUIRED. F. DISCIPLINE TECH'S AND RECOMMEND WRITTEN WARNINGS IF NECESSARY. MAKE RECOMMENDATIONS TO TERMINATE TECH'S WHO DO NOT PERFORM OR IMPROVE ON POOR REVIEWS. G. PROVIDE TROUBLESHOOTING ASSISTANCE TO TECH'S 7. MATERIAL AND TOOL CONTROL A. ASSIST WITH MANAGEMENT OF SUPPLIES, MATERIALS AND TOOL UTILIZATION AND COSTS WHILE ENSURING EFFICIENT FIELD OPERATIONS. B. RECOMMEND REQUIRED TOOLS FOR PURCHASE C. ASSURE THAT LARGE TOOLS ARE SECURED IN SHOP, PROPERLY SIGNED OUT TO TECH'S AND RETURNED TO SHOP WHEN FINISHED D. ASSURE THAT ALL TOOLS HAVE ID NUMBERS ENGRAVED AND TECH TOOL INVENTORIES ARE TURNED IN TO BUSINESS SYSTEM MANAGER E. ASSURE THAT PHYSICAL INVENTORY IS COMPLETED BY 12/31 OF EACH YEAR. 8. COMPANY AND CUSTOMER RELATIONS A. BUILD RAPPORT AND PRODUCTIVE WORKING RELATIONSHIPS WITH FIELD PERSONNEL AND OTHER STAFF PERSONNEL, CUSTOMERS, VENDORS AND SUBCONTRACTORS. B. PROMPTLY ADDRESS CUSTOMER COMPLAINTS TO ASSURE RESOLUTION AND MAINTAIN LONG-TERM RELATIONSHIPS. C. PROMPTLY RESPOND TO CUSTOMER TROUBLE CALLS AND RESOLVE PROBLEMS QUICKLY AND EFFICIENTLY WHILE BUILDING AND MAINTAINING CUSTOMER CONFIDENCE AND SATISFACTION. D. PROVIDE CURRENT INPUT AND ACTIVELY PARTICIPATE AS REQUIRED IN MEETINGS ON WORK IN PROGRESS, CUSTOMER RELATIONS, FIELD RELATIONS, INTERNAL ADMINISTRATION AND OTHER MATTERS AFFECTING SERVICE OPERATIONS. 9. SHOP AND OFFICE MAINTENANCE A. ASSURE THAT PM'S AND FILTER CHANGES ARE SCHEDULED AND COMPLETED ON AC EQUIPMENT ON A QUARTERLY BASIS. ASSURE THAT ALL REQUIRED REPAIRS ARE MADE IN AN EXPEDITIOUS AND COST EFFECTIVE MANNER. B. HAVE ALL LIGHT BULBS IN OFFICE AREAS REPLACED AS NEEDED. C. ASSURE THAT SHOP IS ORGANIZED, CLEAN AND ALL UNUSED PARTS AND EQUIPMENT IS DISPOSED OF. 11. LEADERSHIP A. CONDUCT YOURSELF AND ENCOURAGE TECH'S TO CONDUCT THEMSELVES IN A PROFESSIONAL, COURTEOUS MANNER TO MAINTAIN OR IMPROVE THE COMPANY IMAGE WITH OUR CUSTOMERS, SUPPLIERS, OTHER EMPLOYEES, COMMUNITY AND THE INDUSTRY. B. BE A PROBLEM SOLVER, NOT A PROBLEM BEARER. IN OTHER WORDS, OFFER SOLUTIONS FOR PROBLEMS INSTEAD OF JUST ANNOUNCING THE PROBLEM. C. TAKE ACTION IN YOUR AREA'S OF RESPONSIBILITY WITHIN LEVELS OF CONFIDENCE ESTABLISHED BY THE OPERATIONS MANAGER. D. DO NOT BREACH MATTERS OR DISCUSSIONS THAT ARE PRESENTED AS CONFIDENTIAL. We are looking for the right person to lead and grow our "TEAM" , so if you are looking to advance your career and are a goal oriented , driven individual we want to meet you!! National HVAC Service - A Service Logic Company offers a great benefits package to go along with an exceptional salary and bonus program. If this opportunity excites you, please submit your resume for review and a Confidential interview.
Hvac Job Number: J0014dd57
 
Primary Location:  Nashville, Tennessee
 
Positions: Field Supervisor; Foreman; General Manager; Manager; Operations Manager; Project Manager; Service Manager; Technician (Ammonia Refrigeration); Technician (Chillers); Technician (Commercial Refrigeration); Technician (Geothermal)
 
Sector: Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: SERVICE MANAGER JOB DESCRIPTION: PURPOSE: TO PROVIDE TECHNICAL SUPPORT AND FIELD SUPERVISION TO ASSURE A COMPETENT, HIGHLY QUALIFIED WORK FORCE TO ENSURE THAT QUALITY SERVICE WORK IS DELIVERED TO OUR CUSTOMERS AND PLANNED PROFITS TO OUR COMPANY. SCOPE: SERVICE OPERATIONS SPECIFIC RESPONSIBILITIES & AUTHORITY: 1. FIELD PRODUCTIVITY A. PROVIDE MATERIAL, DIRECTIONS, TOOLS AND LOGISTICAL SUPPORT TO FIELD PERSONNEL TO ASSURE MAXIMUM PRODUCTIVITY. MOTIVATE THE WORK FORCE AND MAINTAIN HIGH EMPLOYEE MORALE. EFFECTIVELY STAFF JOBS AND CONTROL LABOR COSTS WITHIN ASSIGNED COST LIMITS. B. WORK WITH TOOLS ON JOBS AS REQUIRED. C. HELP TECHS WHERE NEEDED, SUCH AS DELIVERING PARTS EQUIPMENT AND MATERIALS TO JOB, AND WORKING ALONG SIDE OF THEM IF NECESSARY. D. INVESTIGATE CALLBACKS ON SERVICE CALLS AND PROJECTS. DETERMINE PROBLEM, DISCUSS WITH TECH AND HELP WITH RESOLUTION. REDUCE SUCH INCIDENCES. 2. PREVENTIVE MAINTENANCE AGREEMENTS A. ASSIST DISPATCHER WITH SCHEDULING AND SELECTION OF TECH'S TO BE ASSIGNED TO ACCOUNTS. ASSURE THAT PM HOURS ASSIGNED ARE NOT EXCEEDED. B. PARTICIPATE IN ALL NEW MAINTENANCE AGREEMENT START-UPS AS INDICATED ON MAINTENANCE AGREEMENT START-UP CONTROL FORM. C. COMPLETE QA INSPECTION FORMS FOR ALL MAJOR PM AGREEMENTS. FORWARD TO GM WEEKLY. D. ASSURE THAT ALL CONTRACT COMMITMENTS ARE MET AND THAT CUSTOMERS ARE SATISFIED. LIMIT CANCELLATIONS TO PLANNED CANCELLATION RATE. ASSURE THAT NO CUSTOMER CANCELS FOR DISSATISFACATION. 3. TRAINING A. DEMONSTRATE CAPABILTITY AND INTEREST IN TRAINING OTHERS AND TRAIN SERVICE TECH'S AND TRAINEES. HOLD WEEKLY IN-HOUSE TRAINING SESSIONS FROM NOVEMBER 1 TO MARCH 1. B. TEACH SERVICE TECH'S HOW TO SOLVE PROBLEMS WITHOUT SOLVING THE PROBLEM FOR THEM. C. WORK ALONG SIDE TECH'S FOR ON THE JOB TRAINING D. CONDUCT WEEKLY SAFETY TOOL BOX TALKS. E. RECOMMEND AND SCHEDULE OFF SITE MANUFACTURER OR VENDOR TRAINING WITH GM. 4. SALES ASSISTANCE A. PROVIDE SALES PERSONNEL WITH QUALIFIED LEADS. B. ALERT SALES PERSONNEL ABOUT COMPETITIVE SALES EFFORTS. C. DETERMINE WHO IN THE CUSTOMER'S ORGANIZATION IS RESPONSIBLE FOR THE MECHANICAL SYSTEM BEING SERVICED. D. ASSIST SALES PERSONNEL WITH ON SITE SURVEYS. E. ASSIST WITH ESTIMATING JOBS BY PROVIDING LABOR HOURS AND PRICING INFORMATION FOR PARTS LISTED ON REPAIR INFORMATION FORMS 5. TECHNICAL KNOWLEDGE A. KEEP TECHNICAL KNOWLEDGE UP TO DATE AS TO EQUIPMENT AND CONCEPTS. B. SEARCH OUT AND READ APPLICABLE MANUALS. C. UNDERSTAND FIELD TECHNICAL REQUIREMENTS TO ASSURE PROPER STAFFING AND TRAINING TO MEET COMMITMENTS. 6. FIELD SUPERVISORY RESPONSIBILITIES A. ASSURE THAT TECH'S COMPLETE ALL REQUIRED PAPERWORK PROMPTLY AND ACCURATELY. B. CONVINCE TECHNICIANS OF THE NECESSITY TO SIGN ALL SERVICE REPORTS AND GET CUSTOMER SIGNATURES C. INFORM MANAGEMENT OF UNFAVORABLE NEWS, AGREEMENT CHANGES, AND CUSTOMER'S DISENCHANTMENT WITH SERVICE OR PRICE INCREASES. D. ASSIST, AS REQUIRED, WITH RECRUITING NEW TECHNICIANS E. CONDUCT TECH PERFORMANCE REVIEWS ANNUALLY OR MORE OFTEN IF REQUIRED. F. DISCIPLINE TECH'S AND RECOMMEND WRITTEN WARNINGS IF NECESSARY. MAKE RECOMMENDATIONS TO TERMINATE TECH'S WHO DO NOT PERFORM OR IMPROVE ON POOR REVIEWS. G. PROVIDE TROUBLESHOOTING ASSISTANCE TO TECH'S 7. MATERIAL AND TOOL CONTROL A. ASSIST WITH MANAGEMENT OF SUPPLIES, MATERIALS AND TOOL UTILIZATION AND COSTS WHILE ENSURING EFFICIENT FIELD OPERATIONS. B. RECOMMEND REQUIRED TOOLS FOR PURCHASE C. ASSURE THAT LARGE TOOLS ARE SECURED IN SHOP, PROPERLY SIGNED OUT TO TECH'S AND RETURNED TO SHOP WHEN FINISHED D. ASSURE THAT ALL TOOLS HAVE ID NUMBERS ENGRAVED AND TECH TOOL INVENTORIES ARE TURNED IN TO BUSINESS SYSTEM MANAGER E. ASSURE THAT PHYSICAL INVENTORY IS COMPLETED BY 12/31 OF EACH YEAR. 8. COMPANY AND CUSTOMER RELATIONS A. BUILD RAPPORT AND PRODUCTIVE WORKING RELATIONSHIPS WITH FIELD PERSONNEL AND OTHER STAFF PERSONNEL, CUSTOMERS, VENDORS AND SUBCONTRACTORS. B. PROMPTLY ADDRESS CUSTOMER COMPLAINTS TO ASSURE RESOLUTION AND MAINTAIN LONG-TERM RELATIONSHIPS. C. PROMPTLY RESPOND TO CUSTOMER TROUBLE CALLS AND RESOLVE PROBLEMS QUICKLY AND EFFICIENTLY WHILE BUILDING AND MAINTAINING CUSTOMER CONFIDENCE AND SATISFACTION. D. PROVIDE CURRENT INPUT AND ACTIVELY PARTICIPATE AS REQUIRED IN MEETINGS ON WORK IN PROGRESS, CUSTOMER RELATIONS, FIELD RELATIONS, INTERNAL ADMINISTRATION AND OTHER MATTERS AFFECTING SERVICE OPERATIONS. 9. SHOP AND OFFICE MAINTENANCE A. ASSURE THAT PM'S AND FILTER CHANGES ARE SCHEDULED AND COMPLETED ON AC EQUIPMENT ON A QUARTERLY BASIS. ASSURE THAT ALL REQUIRED REPAIRS ARE MADE IN AN EXPEDITIOUS AND COST EFFECTIVE MANNER. B. HAVE ALL LIGHT BULBS IN OFFICE AREAS REPLACED AS NEEDED. C. ASSURE THAT SHOP IS ORGANIZED, CLEAN AND ALL UNUSED PARTS AND EQUIPMENT IS DISPOSED OF. 11. LEADERSHIP A. CONDUCT YOURSELF AND ENCOURAGE TECH'S TO CONDUCT THEMSELVES IN A PROFESSIONAL, COURTEOUS MANNER TO MAINTAIN OR IMPROVE THE COMPANY IMAGE WITH OUR CUSTOMERS, SUPPLIERS, OTHER EMPLOYEES, COMMUNITY AND THE INDUSTRY. B. BE A PROBLEM SOLVER, NOT A PROBLEM BEARER. IN OTHER WORDS, OFFER SOLUTIONS FOR PROBLEMS INSTEAD OF JUST ANNOUNCING THE PROBLEM. C. TAKE ACTION IN YOUR AREA'S OF RESPONSIBILITY WITHIN LEVELS OF CONFIDENCE ESTABLISHED BY THE OPERATIONS MANAGER. D. DO NOT BREACH MATTERS OR DISCUSSIONS THAT ARE PRESENTED AS CONFIDENTIAL. We are looking for the right person to lead and grow our "TEAM" , so if you are looking to advance your career and are a goal oriented , driven individual we want to meet you!! National HVAC Service - A Service Logic Company offers a great benefits package to go along with an exceptional salary and bonus program. If this opportunity excites you, please submit your resume for review and a Confidential interview.
 

Preferred Skills and Education


Minimum Experience Required:
Tenured Career (over 10 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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