VRF Technical Support Specialist

Long Island City, New York


Hvac Job Number:
J00157d09
 
Primary Location:
Long Island City, New York
 
Positions:
Installer; Technician (Chillers); Technician (HVAC/R)
 
Sector:
Commercial/Industrial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Company Description Our client, a prominent provider of Residential, Light Commercial, and Large Commercial Applied HVAC products, parts, and supplies to independent dealers. Title: VRF Technical Support Specialist Location: Long Island City, NY Duties This position will provide customers, both internal and external, with sophisticated, accurate technical support on mini-VRF and VRF products and systems helping them to service their customers. You will also work closely with our installing contractors and internal service fulfillment team to ensure proper installation and startup of our Ductless & VRF systems. Responsibilities: • Provides technical support via telephone, email and/or fax to a large volume of customers including engineers and contractors and assist them in solving common, uncommon and complex technical problems associated with VRF HVAC equipment. • Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers. • Remotely diagnose issues utilizing remote monitoring software to assist the customer with support resolution. • If customer issues cannot be resolved via phone based technical support, provide in-field technical support assistance to customers to correct system issues. • Provides technical information to a network of Dealers via phone, email and Dealer forum. • Provide support for field personal such as Sales Engineers, Territory Managers and Sales personal. • Work cooperatively with factory technical teams to provide technical support to customers. • Assist departmental management with problematic or complex claim resolution • Capture information and entering data in computer in a timely manner • Read and understand wiring schematics and refrigerant circuit diagrams and conveys information to customers. • Operate refrigerant recovery equipment in compliance with governmental regulations. • Understand and reason in-depth concepts and principles such as AC/DC theory, inductance, and digital communications. • Demonstrate an understanding and adherence to all work safety policies and procedures including OSHA and any local authorities governing requirements. • Must be able to travel occasionally throughout the region. Qualifications: • HVAC graduate, Technical College preferred. • 3+ years VRF field experience. • Basic knowledge of Microsoft Office applications. • Basis Computer knowledge and operation. • Strong customer orientation and interpersonal skills. • Excellent English written and verbal communication skills
Hvac Job Number: J00157d09
 
Primary Location:  Long Island City, New York
 
Positions: Installer; Technician (Chillers); Technician (HVAC/R)
 
Sector: Commercial/Industrial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Company Description Our client, a prominent provider of Residential, Light Commercial, and Large Commercial Applied HVAC products, parts, and supplies to independent dealers. Title: VRF Technical Support Specialist Location: Long Island City, NY Duties This position will provide customers, both internal and external, with sophisticated, accurate technical support on mini-VRF and VRF products and systems helping them to service their customers. You will also work closely with our installing contractors and internal service fulfillment team to ensure proper installation and startup of our Ductless & VRF systems. Responsibilities: • Provides technical support via telephone, email and/or fax to a large volume of customers including engineers and contractors and assist them in solving common, uncommon and complex technical problems associated with VRF HVAC equipment. • Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers. • Remotely diagnose issues utilizing remote monitoring software to assist the customer with support resolution. • If customer issues cannot be resolved via phone based technical support, provide in-field technical support assistance to customers to correct system issues. • Provides technical information to a network of Dealers via phone, email and Dealer forum. • Provide support for field personal such as Sales Engineers, Territory Managers and Sales personal. • Work cooperatively with factory technical teams to provide technical support to customers. • Assist departmental management with problematic or complex claim resolution • Capture information and entering data in computer in a timely manner • Read and understand wiring schematics and refrigerant circuit diagrams and conveys information to customers. • Operate refrigerant recovery equipment in compliance with governmental regulations. • Understand and reason in-depth concepts and principles such as AC/DC theory, inductance, and digital communications. • Demonstrate an understanding and adherence to all work safety policies and procedures including OSHA and any local authorities governing requirements. • Must be able to travel occasionally throughout the region. Qualifications: • HVAC graduate, Technical College preferred. • 3+ years VRF field experience. • Basic knowledge of Microsoft Office applications. • Basis Computer knowledge and operation. • Strong customer orientation and interpersonal skills. • Excellent English written and verbal communication skills
 

Preferred Skills and Education


Minimum Experience Required:
Experienced (2-4 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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